LLC “AIRNET”, hereinafter referred to as the “Contractor”, represented by the director Danaev A.G., acting on the basis of the License issued by the State Committee for Communications, Informatization and Telecommunication Technologies AA No. 0006506 dated 06/18/2018. for the operation and provision of services of data transmission networks, publishes this Offer for the provision of hosting services.
1. General provisions
1.1. This Offer in accordance with Art. 370 of the Civil Code of the Republic of Uzbekistan are a public offer (an offer to conclude a contract) by the Contractor to an unlimited number of individuals and legal entities, as well as individual entrepreneurs (hereinafter referred to as the Customer), containing the essential terms of the contract for the provision and use of the Contractor's Services.
1.2. Full and unconditional acceptance of this Offer is any action to fulfill the conditions specified in this offer, including registration as a Customer, payment for the Services provided for in this Offer in the manner, as well as other similar actions confirming the intention of a person to use the Services of the Contractor.
1.3. From the moment of acceptance, the Customer is considered to have read and agreed with this Offer and, in accordance with the terms of the Civil Code of the Republic of Uzbekistan, is considered to have entered into a contractual relationship with the Contractor on the terms of this Offer.
1.4. The obligations of the Contractor are limited by the terms of this offer, in particular, the obligations of the Contractor do not include the provision of services to the Customer for providing access to the Internet. Access to the Internet is provided by the Customer at his own expense. Also, the Contractor does not provide the possibility of receiving and transmitting electronic messages by the Customer at the Contractor's office; setting up and/or diagnosing computer hardware and software, as well as training the Customer and/or Customer's employees in the skills of working with software and hardware.
1.5. For legal entities, the conclusion of a separate Agreement on the terms of this Offer is mandatory.
2. Concepts and definitions used in the Offer
The terms and definitions used in this Offer have the following meanings:
2.1. SITE (Internet site, website) - a single information structure containing interconnected pages devoted to a specific topic and accessible via the Internet
2.2. SERVICES - virtual hosting services provided by the Contractor and others related to the placement and maintenance of information of Customers on the Internet. The full list of Services is indicated on the Contractor's website at https://airnet.uz
2.3. CUSTOMER - an individual entrepreneur, individual or legal entity who has accepted this offer in accordance with Art. 1 of these Terms.
2.4. TARIFF - the cost of a particular Service for a certain period of its use, due to the specifics of the relevant Service.
2.5. ACCOUNT - login and password assigned to the Customer for his identification, allowing access to the Customer's information on the server equipment of the Contractor.
2.6. TRAFFIC - the volume of telematic messages between the server and Internet nodes recorded by the technical equipment of the Contractor for a certain period of time.
2.5. VIRTUAL HOSTING - a service for the provision of computing power for the physical placement of information on a server permanently located on a network (usually the Internet)
2.6. EMERGENCY is any event that is not part of the standard (regular) provision of services, which has led or could lead to the interruption or possibility of using the services by the company's customers.
3. Service Terms
3.1. Account registration in the ISPCONFIG system is carried out by the Contractor independently on the hosting server by specifying the Customer's credentials in accordance with the system instructions. The main elements identifying the Customer in the ISPCONFIG system are the login and password specified during registration (credentials).
The Contractor checks the Customer's data and has the right at any time to request confirmation of the correctness of the entered data or the provision of non-entered data (by providing copies or originals of supporting documents) and suspend the provision of the Services until the supporting documents are provided and the Customer changes and/or supplements the requested data.
3.2. Account password recovery in the ISPCONFIG system can be carried out by the Customer by requesting the Contractor's technical department, provided that the Customer's contact e-mail (e-mail address) is included in the Account information. The Contractor recovers the password only when the Customer provides documents identifying the Customer and the data specified in the submitted documents correspond to the data entered during the registration of the Account. Otherwise, the password used by the Customer to access the Account is not restored by the Contractor.
3.3. The Customer gets the opportunity to use the Services after paying for the Services (in compliance with these Terms) and from the moment the Account is registered.
3.4. The choice and use (connection and / or disconnection) of specific Services is carried out by the Customer independently using the Account. Access to the Account is carried out on the hosting server by entering the Customer's credentials in the appropriate fields of the ISPCONFIG system.
3.5. The customer is fully responsible for actions and / or inaction that led to disclosure, loss, theft, etc. its credentials and other information that individualizes the Customer, as well as for any actions and / or inaction of third parties using the Customer's credentials. The Contractor is not responsible for the above actions of the Customer and / or third parties using his credentials.
3.6. The Contractor backs up the Customer's data, with the exception of e-mail messages and log files of the Customer. In this case, the backup of the Customer's data is carried out by the Contractor within the terms and periods established by the Contractor independently, unless otherwise provided by the Services connected by the Customer.
3.7. When using the Services, the Customer agrees that various services provided by the Contractor, web server error pages, warnings, including when the Account is blocked, and other software settings can be made using graphic and other design elements, while these actions are not are a violation of any rights of the Customer. In some cases, the Customer has the opportunity to independently change the appearance of the data (in particular, some web server errors).
3.8. When using the Services, any actions aimed at obtaining unauthorized access to the resources of the server and other technical means of the Contractor, personal credentials and other data of other Customers, as well as to any other data accessible via the Internet, in particular, destruction or modification of software and /or data that does not belong to the Customer, without the consent of the owner of such software and/or data. Unauthorized access refers to actions aimed at gaining access to resources in a way different from what the owner of the resource intended to be allowed.
3.9. When using the Services, the Customer is prohibited from sending mass mailing of "spam", i.e. commercial, advertising and other electronic messages that are not agreed (not requested) by the recipient of information by e-mail and teleconference groups, as well as to Internet forums, blogs and other resources with the possibility of publishing messages, through the technical resources of the Contractor. It is not considered as "spam" the distribution of information with the consent of the recipient, with the possibility of unsubscribing. Electronic messages are understood as messages of e-mail, ICQ and other similar means of personal exchange of information.
3.10. It is forbidden to send "spam" through resources that do not belong to the Contractor, if the message contains coordinates (website address, e-mail, etc.) supported by the Contractor.
3.11. It is forbidden to forge official information, use non-existent return addresses in the headers of electronic messages, and also falsify your IP address and / or addresses used in other network protocols when transmitting data.
3.12. The Contractor introduces the following restrictions on the posted information ("content"):
3.12.1. The use of the Services must be carried out by the Customer only for lawful purposes and in lawful ways.
3.12.2. The Customer is directly responsible for the content of information nodes created and maintained by the Customer. The Contractor does not exercise preliminary control over the content of information posted and / or distributed by the Customer, however, when the placement and distribution of such information is contrary to current legislation, the Contractor has the right to block and / or delete the corresponding Account.
3.12.3. It is prohibited to post and disseminate information of an offensive, obscene, erotic and pornographic nature, calls for violence, overthrow of the existing government, etc., as well as the use of e-mail to send messages of this nature. Within the framework of these Terms, the Contractor independently determines the nature of the posted and disseminated information and the criteria for classifying it as the types of information prohibited for placement and distribution in accordance with this paragraph.
3.12.4. You may not transfer, reproduce or distribute in any way the software or any other materials protected in whole or in part by copyright or other rights without the permission of the owner.
3.12.5. It is prohibited to post and distribute any information or software that contains computer viruses or other components equated to them.
3.12.6. It is prohibited to place so-called "doorways" and other forms of search "spam", as well as to place rating systems for sites ("tops"), casinos, any gambling, as well as any events directly or indirectly aimed at making profit and/or obtaining other benefits through deceit, fraud or other illegal means.
3.12.7. It is forbidden to advertise and sell services, goods and other materials, the distribution of which is limited or prohibited by the current legislation of the Republic of Uzbekistan.
3.12.8. It is prohibited to publish or otherwise place information about third parties that directly or indirectly affects the honor and dignity or business reputation of such third parties, as well as post personal information identifying third parties without their consent.
3.13. It is prohibited to carry out actions aimed at transferring meaningless or useless information to the resources of the Contractor and / or third parties that create an excessive (parasitic) load on these resources, as well as actions aimed at disabling or malfunctioning of the software and / or equipment serving such resources.
3.14. It is prohibited to carry out any actions aimed at scanning networks, detecting software security vulnerabilities, guessing a password and other identifying data, detecting lists of open ports, unprotected resource sections, etc., without the express consent of the owner, as well as using anonymous proxies. servers when using the Service.
3.14.1. It is strictly forbidden to install and use proxy scripts within hosting accounts. If the Contractor detects installed proxy scripts on the hosting account of the Customer, the Contractor reserves the right to demand from the Customer monetary compensation in the amount of 0.5 to 3 minimum wages (minimum wage established by the legislation of the Republic of Uzbekistan) for the installation and use of proxy scripts. The exact cost of compensation is estimated by the Contractor depending on the damage caused as a result of the use of proxy scripts. After payment of monetary compensation, the Contractor resumes the operation of the Customer's hosting account. If the Customer refuses to pay the monetary compensation established by the Contractor for the use of proxy scripts, the Contractor reserves the right to completely stop servicing the Customer.
3.15. It is prohibited to carry out other actions that contradict the current legislation and violate the rights and legitimate interests of the Contractor and / or third parties.
3.16. The Customer is not entitled to use the resources provided by the Contractor to run software, the operation of which may lead to a malfunction of the Contractor's software and hardware complex, as well as networks, software, hardware and / or information resources of third parties, or to obtain illegal access directly or indirectly to the information of third parties. persons, it does not take into account whether such software is used by the Customer with or without intent.
3.17. When using the Services, there are technical limitations due to the features of the Services, namely:
3.17.1. Restrictions set according to the chosen tariff plan of virtual hosting. These restrictions are indicated on the tariff plan description page https://airnet.uz/virtual. Also, you cannot create a load on the Apache web server and/or MySQL database of more than 10% of the total load of all Customers.
3.17.2. In order to combat "spam", there are the following restrictions on working with e-mail:
• number of sent letters from one mailbox of the Customer per hour: no more than 50;
• maximum number of simultaneous connections to SMTP for one mailbox of the Customer: 5;
• maximum waiting time in the message queue: 24 hours.
3.17.3. The size of the sent e-mail is no more than 20 MB.
3.18. In addition to the technical restrictions established by clause 3.17 of these Terms, the Contractor may also establish other restrictions that are standard and customary in the provision of similar Services and necessary to ensure the normal functioning of the Contractor's hardware and software system in order to properly provide the Services in accordance with these Terms.
3.19. The total volume of the Customer's incoming traffic must not exceed 1/4 of the total volume of outgoing traffic, and foreign traffic must not exceed the traffic in the TAS-IX network.
4. Rights and obligations of the Customer
4.1. The customer undertakes:
4.1.1. Unconditionally comply with these Terms and follow the changes and additions to them and their Annexes published on the Contractor's website (https://airnet.uz) and other business practices that exist in the field of Services.
4.1.2. When registering an Account, provide true, accurate and complete information about yourself on all issues requested during registration, and keep this information up to date.
4.1.3. Monitor changes in the cost of the Services provided for by the Tariffs. Changes in the cost of the Services are published on the Contractor's website (https://airnet.uz).
4.1.4. If the cost of the Services changes and the Customer does not agree with the new Tariffs, inform the Contractor in writing about his disagreement with the new Tariffs before they enter into force.
4.1.5. Independently monitor and timely make payments in the amounts and in the manner provided for in these Terms.
4.1.6. Use the Services and post information within the framework of the use of the Services only in accordance with the requirements of the current legislation and these Terms, including not posting on the Contractor's technical resources software and information that are prohibited from storage, use and / or distribution or limited in storage, use and / or distribution in accordance with the legislation of the Republic of Uzbekistan, other national and international legislation;
4.1.7. Do not cause damage to the software shell, hardware and software, node machines of the Contractor and third parties.
4.1.8. Observe copyright and other rights to the software, information and documentation provided by the Contractor and / or third parties. Independently bear responsibility for violation of any copyright/patent and other rights, as well as respond in a timely manner to complaints redirected by the Contractor about the violation of relevant rights, reimburse the Contractor for losses in case of attempts by third parties to attract or hold the Contractor liable for violation of the above rights by the Customer's information.
4.1.9. Keep your credentials confidential and take steps to protect them from loss, theft, damage, etc.
4.1.10. Independently back up your data with a frequency that allows you to avoid the loss of information as much as possible in cases of interruptions in the provision of the Services caused by an accident and other reasons beyond the control of the Contractor.
4.1.11. Fulfill in full other obligations, requirements and restrictions provided for in these Terms.
4.2. The Customer independently determines the scope of the Services provided to him by choosing tariff plans.
5. Rights and obligations of the Contractor
5.1. The Contractor undertakes:
5.1.1. Ensure the provision of the Services in the amount corresponding to the amount of prepayment by the Customer for the Services in accordance with these Terms, around the clock, 7 days a week, including weekends and holidays. When providing the Services, the Contractor guarantees the quality of the Services that meets the standards and technical standards established in the Republic of Uzbekistan.
5.1.2. Keep records of prepayment and consumption of the Services by the Customer.
5.1.3. Publish on the Contractor's website (https://airnet.uz) changes and additions to these Terms, Tariffs and other documents related to the provision of the Services no later than 5 calendar days before the date of their entry into force.
5.1.4. Respect the confidentiality of the Customer's credentials. The Contractor has access to the Customer's information for the purpose of technical support of the Services, and also has the right to access such information in cases of receiving claims from third parties regarding illegal and / or harmful, as well as other actions of the Customer that are harmful to the Contractor and / or third parties . The Contractor has the right to report the above data only to the competent state bodies in cases provided for by the current legislation of the Republic of Uzbekistan.
Backing up the Customer's data in order to prevent the loss of information is not a violation of the confidentiality of the Customer's information.
5.2. The performer has the right:
5.2.1. Suspend the provision of the Services to carry out the necessary scheduled preventive and repair work on the technical resources of the Contractor, as well as unscheduled work in emergency situations. The message about the performance of the above work, which entails the suspension of the provision of the Services, is published by the Contractor on its website indicating the estimated duration of such work (with the exception of emergency situations, when information about the suspension of the provision of the Services is published by the Contractor to the extent possible).
5.2.2. Interrupt the provision of the Services, if this is due, in particular, but not limited to the following, the impossibility of using information and transport channels that are not the Contractor's own resources, or the action and / or inaction of third parties, if this directly affects the provision of the Services under these Terms , including in an emergency. At the same time, the Contractor also has the right to temporarily remove the delegation of the Customer's website from its own resources in the event of a DDoS attack on the Customer's website, which inevitably creates an excessive load on the Contractor's resources, which entails the impossibility of using the Contractor's Services by other Customers.
The Contractor shall not be liable to the Customer and shall not reimburse the Customer for losses incurred or which may arise from the Customer in connection with delays, interruptions in work and the impossibility of full use of the resources and Services of the Contractor arising from the above reasons.
5.2.3. Unilaterally make changes and additions to these Terms and Tariffs by publishing these changes and additions on the Contractor's website (https://airnet.uz).
5.2.4. Suspend the provision of the Services or cancel the registration of the Account and refuse to further provide and use the Services if the Customer provides incorrect information or fails to update it when the data changes, as well as in case of late submission of supporting documents or if the Contractor has doubts that the information provided by the Customer the information is true, complete or accurate, as well as to write off the balance of the Customer's funds without acceptance in the cases and in the manner provided for in these Terms.
5.2.5. Suspend the provision of Services in case of violation by the Customer of these Terms, as well as the current legislation.
5.2.6. Block and/or delete the Account in the cases and in the manner provided for by these Terms.
5.2.7. Suspend, block or prohibit the use of the Customer's software as part of the provision and use of the Services if the operation of such software leads or may lead to emergency situations, a breach of the Contractor's security system, a violation of these Terms or the law.
5.2.8. Receive applications from Customers remotely via the support service messaging system or an e-mail box, while the Customer must provide the following documents:
1. If the Customer is an individual:
• Color scanned copy of the signed application.
• Color scanned copy of the passport.
• Photograph of the applicant holding a signed application. It is necessary that the face and the statement itself be clearly visible.
2. If the Customer is a legal entity:
• A color scanned copy of the signed application by the head on letterhead with the seal of the legal entity.
• Color scanned copy of the passport of the head of the legal entity.
• A color scanned copy of the certificate (guvokhnoma) of a legal entity.
These measures are necessary to ensure the safety of Customer data from fraudsters.
6. Cost of Services and payment procedure
6.1. The cost of the Services is determined in accordance with the Tariffs, which are an integral part of these Terms. Tariffs are posted by the Contractor on the website (https://airnet.uz).
6.2. The total cost of the Services is determined as the total amount of money debited for the Services rendered to the Customer in accordance with the Tariffs in force at the time of the provision of the Services.
6.3. Services are paid by the Customer on a prepaid basis to the account of the Contractor in accordance with clause 4.1.5.
6.4. Subject to the Customer's compliance with clause 6.3 of these Terms, the date of commencement of the provision of Services by the Contractor is the date the Customer activates the relevant Services in the Control Panel of the Account when making an advance payment from the date of receipt of funds to the Contractor's settlement account, subject to the following conditions:
• The Contractor has the right to write off the balance of funds in case of deletion of the Account in the amount and in the manner prescribed by these Terms.
• If the Customer fails to notify the Contractor in writing of his disagreement with the new Tariffs within the period specified in these Terms, the Customer is considered to have agreed with the change in the Tariffs, and the funds for the Services rendered are debited by the Contractor at the new Tariffs.
• Provision of invoices for the Services rendered is carried out at the Contractor's office or to the Customer's contact e-mail box specified in the Agreement, while the Customer undertakes to return to the Contractor at its own expense 1 copy of the invoice signed by the Customer by mail or in another way that allows confirming the receipt of documents Contractor. If the Contractor does not receive a signed invoice within 14 (fourteen) calendar days from the moment the Contractor provides the Customer with the relevant documents, the Services are considered to be provided properly on the basis of the invoice unilaterally signed by the Contractor.
• All bank or other commission payments for payment for the Services are paid by the Customer independently.
7. Responsibility of the Parties
7.1. On all issues not regulated by these Terms, as well as in resolving disputes that arose in the process of their execution, the parties are guided by the current legislation of the Republic of Uzbekistan. If it is impossible for the parties to resolve the dispute in the pre-trial claim procedure, it is subject to resolution in the appropriate court of Tashkent in accordance with the current legislation of the Republic of Uzbekistan.
7.2. The Customer is fully responsible for the safety of his password and other credentials, as well as for losses that the Customer and / or third parties may incur due to unauthorized use (disclosure, loss, theft, etc.) of such credentials.
The Customer is responsible for any illegal actions and / or inaction of the Customer and / or persons using his credentials that caused any harm to the Contractor, including loss of business reputation, and reimburses the Contractor for losses. The Contractor is also not responsible for the actions of third parties that caused damage to the Customer.
7.3. The Contractor is not responsible for the content of the information posted by the Customer and information nodes created and maintained by the Customer or its users, and does not carry out any preliminary verification and censorship.
The Customer is responsible for any of his actions and / or inaction, both intentional and unintentional, as well as for any actions and / or inaction of persons using his credentials related to the placement and / or dissemination of information on the Internet, as well as receiving through the use of the resources of the Contractor of access to the resources of third parties.
7.4. The Customer is solely responsible for intentional and / or unintentional actions and / or inaction of the Customer and / or persons using his credentials that violated any national legislation of other countries and / or international law, as well as for any damage caused by the above actions and / or inaction to the Contractor, third parties, as well as for the consequences of such actions and / or inaction.
7.5. The Contractor is not liable for direct and / or indirect damage caused to the Customer, and also does not reimburse the Customer for losses (including lost profits) incurred by the Customer as a result of the use or non-use of the resources and Services of the Contractor, as well as for losses incurred as a result of omissions, interruptions operation or delays in data transmission, errors, defects, deletion of files, changes in functions and other reasons.
7.6. The Contractor is not responsible for the quality of public communication channels, the traffic exchange policy between providers, the normal functioning of the Internet, its parts or for the quality of communication lines that are not related to the Contractor's own resources, and for their availability for the Customer, and is not responsible for changing the properties, functions and quality of the Services provided to the Customer, if such changes are associated with the functioning of the Internet or with other circumstances that are beyond the competence, influence and control of the Contractor.
If the work of the remote network has led to the entry of its address (s) into the block lists used to prevent "spam", according to which the Contractor's mail server does not receive mail, the Contractor is also not responsible for the impossibility of accepting the Customer's mail from such a network.
7.7. The Contractor complies with the technical quality standards of the Services and takes all reasonable efforts to prevent or suppress attempts of unauthorized access to the resources of the Contractor and the Customer, failures and malfunctions in the Contractor's equipment, penetration of malicious components, etc. In the event of an emergency or emergency situation, the Contractor takes all measures to normalize the situation as soon as possible. At the same time, the Contractor, due to the specifics of the equipment and software of the Service, does not guarantee absolute constant 100% error-free and uninterrupted operation of the entire system and Services, and also does not guarantee the error-free, uninterrupted and absolute safety of the functioning of software released by any third parties and / or other materials used for provision of the Services.
7.8. The Customer bears all risks associated with using the Internet through the resources and / or Services of the Contractor, including for evaluating the usefulness, completeness, accuracy of any information, the Contractor is not responsible for the quality, legality, suitability for a particular purpose of any goods, works, services requested and / or obtained by using the Internet, including if they are placed on the Contractor's server (with the exception of the Services provided by the Contractor).
7.9. The Contractor is not responsible for the quality, harmlessness and error-free software (hereinafter referred to as the quality of the software) offered to the Customer on the Contractor's servers and/or other Internet servers, except when the software is developed by the Contractor.
If the Contractor provides the Customer with a service to support software developed by third parties (for example, MySQL, Apache, etc.), the Contractor is responsible to the Customer only for the correct functioning of this software within the ISPCONFIG system, but not for the quality of the software.
The Contractor is not the developer of the interface for reading mail, which is provided to the Customer as a web interface, therefore, is not responsible for its normal functioning. To work with mail, the Contractor recommends using specialized programs - mail clients.
7.10. The Customer is solely responsible for the timely and proper renewal of the domain name registration and the possible consequences of untimely and / or improper renewal and hereby confirms the absence of claims against the Contractor regarding the above actions and / or inaction of the Customer, as well as their consequences.
7.11. The Customer is solely responsible for any of his actions and / or inactions committed using the Contractor's domain name, as well as other technical details due to the Services provided, in particular, IP addresses, server names, etc., and also bears to the Contractor liability for losses caused to the Contractor by such actions and / or inaction of the Customer, creating for third parties the appearance of the Contractor's belonging to such actions and / or inaction of the Customer.
7.12. The Contractor shall be liable to the Customer only within the limits of paid, but not rendered Services. The Contractor is not financially liable to the Customer and does not return to the Customer the funds paid under these Conditions, if the Services were not provided due to the fault of the Customer.
7.13. In the event that the proper execution by the parties of these Terms is impossible due to objective reasons that the parties could neither foresee nor prevent (natural disasters, changes in the current legislation of the Republic of Uzbekistan, actions of state authorities and administration, military operations of all kinds, etc.) neither party has the right to demand compensation from the other party for damages caused by improper performance or non-performance of these Terms (including lost profits).
8. Blocking and deleting an Account
8.1. The Contractor has the right to block and / or delete the Account in the cases, in the manner and under the conditions provided for by these Terms.
8.2. Account blocking means temporary impossibility of using the Services by the Customer with the possibility of access (with a limited ability) of the Customer to the Control Panel of the Account. Blocking of the Account is carried out by the Contractor until the Customer eliminates the violations that led to the blocking of the Account, unless otherwise provided by these Terms. Simultaneously with the blocking of the Account, a notification of a violation of the Terms and the need to eliminate the violations committed by the Customer may be sent to the Customer's contact e-mail and to the Account.
8.3. Deleting an Account means the impossibility of the Customer's access to the Account and the impossibility of using the Services within the framework of the relevant Account.
8.4. When blocking or deleting the Account, the Customer's access to the virtual web server is terminated with the simultaneous display of a corresponding warning issued using graphic and other hosting design elements in accordance with these Terms.
8.5. The Contractor has the right to block the Account in the following cases:
8.5.1. If the Customer violates these Terms;
8.5.2. In the event that the balance of the funds received on the Contractor's settlement account is less than the total cost of the Services connected by the Customer at the moment - until the Customer pays in compliance with the conditions on the amount of the minimum one-time payment provided for by these Terms.
8.5.3. When the Customer enters incorrect data, the Customer does not enter the data requested when registering the Account, untimely updating of the Customer's data.
8.5.4. In case of failure to submit supporting documents, in this case, the Customer’s inaction within 3 (three) calendar days from the moment the Contractor sends the relevant request and / or requirement is equated to the above actions.
8.5.5. In the event that the Contractor receives a complaint/claim from third parties and/or a claim from the competent authorities regarding the actions and/or inaction of the Customer, including copyright infringement, spamming and other violations of these Terms or the requirements of the current legislation of the Republic Uzbekistan - until the violations are eliminated or the Account is deleted.
8.6. The Contractor has the right to delete the Account in the following cases:
8.6.1. At the Customer's own request or in case of the Customer's unilateral refusal to fulfill these Terms;
8.6.2. In case of blocking the Account more than three times;
8.6.3. In the event of a gross violation by the Customer of these Terms or in the event of the Customer's refusal to eliminate the violations committed or if the Customer fails to eliminate the violations within 3 (three) calendar days from the date the Contractor sends a request to eliminate such violations;
8.6.4. If the Customer, within 30 (thirty) calendar days from the date of resetting the funds received from the Customer, does not make the necessary payments to the Contractor's settlement account in the amount and in the manner prescribed by these Terms;
8.6.5. If the Customer does not use the Services within 12 (twelve) months from the date of registration of the Account;
8.6.6. If more than 6 (six) months have passed since the Customer last used the Services within the Account;
8.6.7. In the event that the Contractor detects violations of clauses 3.16, 3.17 of the Terms on its own or on complaints/requests/requirements of third parties, with simultaneous cancellation of the registration of the corresponding domain name (names) in case of violation of clause 3.17 of the Terms.
8.7. Simultaneously with the deletion of the Account in accordance with these Terms, the Contractor writes off the balance of funds without acceptance in full as a reimbursement to the Contractor for additional costs incurred associated with deleting the Account and other related costs.
8.8. In the event of an obvious, from the point of view of the Contractor, violation by the Customer of the legislation of the Republic of Uzbekistan, the provision of Services to him may be suspended, and the Account is blocked and / or deleted without prior warning from the Contractor, while the balance of funds is not returned to the Customer and is considered a reimbursement to the Contractor of the costs incurred in accordance with clause 8.7 of these Terms.
9. Technical support
9.1. In order to provide and use the Services, the Contractor ensures the functioning of the Technical Support Service (hereinafter referred to as the STP) in the manner prescribed by these Terms.
STP manages and controls the operation of technical equipment and system software, as well as processes the Customer's requests for changes in configuration files, if such changes are allowed and cannot be performed by the Customer on their own, as well as requests to eliminate problems related to the operation of the Services provided .
When contacting the STP, the Customer understands that he must have the minimum necessary amount of knowledge and skills to communicate with technical specialists. When contacting the STP, the Customer must collect information in advance about the causes of the error, clearly and understandably explain the essence of the problem and the circumstances of its occurrence.
9.2. STP does not provide advice to Customers on programming, web design, installations, settings of scripts and programs of the Customer or their optimization, as well as training in the basics of computer literacy, creation and / or promotion of sites, operation of services provided by third parties, search, as well as other similar questions.
Such consultations can be provided to the Customer by additional agreement for an additional fee.
9.3. Contacting the STP is carried out by the Customer through the Account in order to identify the Customer as the owner of the site through his authorization when entering the Control Panel of the Account.
If it is impossible to log into the Account, the Customer can contact the STP by filling out a special form located on the Contractor's website.
Requests sent in any other way (in particular, by telephone and / or e-mail and / or in any other way other than contacting through the Account Control Panel) are not official and do not entail the Contractor's obligation to respond and / or commit any action on them. The Contractor reserves the right to independently decide on the possibility or impossibility of answering questions asked by telephone and / or e-mail and / or in any other way other than contacting through the Account Control Panel.
In the case of contacting the STP by phone, the STP employee may require you to send a request through the Account Control Panel for authorization. The STP employee also has the right to record the Customer's telephone or other request in the database with the possibility of viewing its contents by the Customer. At the same time, the responses of the STP to the Customer's applications received by telephone are carried out by the Contractor only on business days during business hours.
9.4. Requests are processed by the Contractor as they are received. The response time of the STP to the Customer’s request depends on the number of requests received by the STP, and, if possible, the Contractor responds to requests within a reasonable time no more than 48 hours, however, if necessary, the response time to a question can be increased by the Contractor.
9.5. Requests to the STP containing the following are not accepted for consideration and processing:
• information compiled in languages other than Uzbek and Russian;
• obscene language, rudeness, insults, rudeness and other expressions that are contrary to the generally accepted rules and customs of business communication;
• questions not related to the Services (operability of hosting and domain registration) and/or not related to the technical features of the Services;
• Questions formulated in an unclear, vague or similar way, in connection with which the meaning of the question becomes incomprehensible;
• requirements for customization or installation, improvements to scripts, etc.
Requests are not accepted for consideration and processing, and the execution of an application accepted for consideration may be refused due to the suspension of the provision of the Services on the grounds provided for in these Terms.
9.6. If STP receives a standard request or a request, the answer to which is already contained on the Contractor's website in the "Questions and Answers" section, the answer to the request can be given in the form of a link to the corresponding page on the Contractor's website containing the "Questions and Answers" section .
If the STP receives a request, the answer to which can be found on other Internet sites, the response to the request can be given in the form of a link to the appropriate site.
10. Other terms
10.1. The written statements of the Customer provided for by these Terms must contain all the Account data, as well as other data, if necessary, allowing the Contractor to identify the Customer.
10.2. The Parties recognize the legal force of notifications and messages sent by the Contractor to the Customer at the e-mail addresses indicated by him in the personal data of the Account. Such notifications and messages are equated to messages and notifications executed in a simple written form sent by the Contractor to the Customer's postal address. In the event of any disagreement regarding the facts of sending, receiving messages, the time of their sending and content, the parties agreed to consider the evidence of the Contractor's technical means reliable and final for resolving disagreements between the indicated persons.
10.3. The Parties acknowledge that notices and messages from the Customer to the Contractor, with the exception of cases of contacting the STP in accordance with Art. 9 of these Terms and Conditions are considered to be properly made only if they are drawn up in writing, indicating all the data necessary to identify the Account and the Customer, and sent by registered mail.
10.4. The Contractor undertakes not to transfer or make available to third parties information about the Customer provided by the latter when registering the Account, with the exception of providing such information to state bodies and / or other bodies and organizations at their request, as well as to other third parties upon receipt of requests / complaints from them /claims on issues of violation by the Customer of their rights and/or the current legislation of the Republic of Uzbekistan.
10.5. The Parties undertake not to disclose, transfer or make available to third parties confidential information contained in the documents relating to these Terms and other documents related to them, without the written permission of the other party, while the fact of acceptance and the subject of these Terms are not information. which the parties have agreed to treat as confidential.
The provisions provided for in the previous paragraph of this paragraph shall not apply to cases where the requirement to provide such information is presented by the following persons:
• public authorities,
• other state bodies,
• local self-government bodies in order to perform their functions in accordance with the current legislation of the Republic of Uzbekistan;
10.6. The Contractor has the right, if necessary, to involve third parties with the appropriate licenses and / or permits to provide the Services.
10.7. The title and numbering of the articles of these Terms are for ease of reading and do not matter in the interpretation of these Terms.
10.8. In the event that any of the provisions of these Terms is not subject to literal execution, it shall be interpreted in accordance with the current legislation of the Republic of Uzbekistan, taking into account the initial interests of the parties, while the remainder of the Terms shall continue to operate in full.
10.9. These Terms are drawn up in accordance with the Civil Code of the Republic of Uzbekistan and other regulatory acts of the Republic of Uzbekistan in force in the field of the provision of the Services.